Built forPool buildersOutdoor livingRenovatorsin Melbourne

Every enquiry answered in seconds. Only the real jobs booked.

Cushy texts back your missed calls and website enquiries, checks the budget, and books the quote visits worth your time.

New clients paused · Waitlist open · No sales calls

122 hrsMelbourne landscapers' average reply8 secCushySource: Word of Mouth quote requests, Oct 2026
With Cushy4:12pm
Dave M. callingYou're on the tools. It rings out.CAUGHT
Booking assistant · replied in 8sHi Dave, it's Bruce's booking assistant. Bruce is on site. What's the job, whereabouts, and roughly what budget?
New pool and landscaping in Balwyn, around $60k
That's right in Bruce's range. Thu 9:00am or Fri 3:30pm for a site visit?
Site visit · Thu 9:00amIn your calendar by 4:16pm, details attachedBOOKED
Pool builders•Landscape design and construct•Decks and pergolas•Outdoor kitchens•Kitchen renovators•Bathroom renovators•Extensions•Melbourne•
The problem

Where the work goes while you're working

4:12pm, Tuesday

It rang out.

Missed call, Dave M.4:12pm
No reply went out0 texts
He rang the next mob4:14pm
They waited
Never
Two minutes was the whole window.
7:04pm, Wednesday

The form sat in the inbox.

Website enquiry in7:04pm
She booked someone else8:30pm
You opened it9:11am
They waited
14h 07m
The job was gone before you read it.
Thursday

You drove 40 minutes to measure up.

“Keen for a full backyard redo”Mon
You drove out to measure up40 min
Budget: about $8kOn site
It cost you
Half a day
Two questions by text would have saved the trip.
7x
more likely to qualify a lead when you reply within the hour
Oldroyd, McElheran and Elkington, Harvard Business Review, 2011
45%
of Australian construction businesses have lost work to slow replies
CommBank and OpenAI small business survey, September 2026
8 sec
How fast Cushy replies to every missed call and form, day or night
Cushy Digital

Read the full breakdown of how fast you should reply →

How it all fits together

One path, start to finish.

A reply in eight seconds. Four questions. Then booked, politely turned away, or handed to you.

A live enquiry, start to finish
Missed callNights and weekends too
Website enquiryStraight off your form
Cushy texts backIn your words, as your booking assistant8.0s
What's the job?
Whereabouts are you?
When are you hoping to start?
Roughly what budget?
Fits your rangeBooks the quote visitInto your Google Calendar, with the job, suburb and budget attached.
Under your rangeA polite noNo half-day in the ute for an $8k budget on a $40k job.
Not sureHanded to youIt stops and asks you instead of guessing.
Then every quote you send gets chased
Day 3A nudge
Day 7A check-in
Day 14The last one
They answerFollow-up stops

Every one of these lands in your summary: what they wanted, whether they fitted, and what got booked.

Why Cushy exists

The hardest part is getting someone to ask.

You've already paid for every enquiry, in ads, referrals and years of good work. Cushy makes sure none of it goes to waste.

Capture

Every missed call and form, replied to in seconds. Nights and weekends too.

Qualify

Job, suburb, timing and budget, asked before you get in the ute.

Lock in

Booked while they're keen, and every quote you send gets chased.

"I watched my dad Bruce lose good jobs to whoever picked up first while he was on the tools. Cushy is what I built to fix it, and I set up every client myself."

Jayden Williams · Founder, Cushy Digital

Who it's for

Built for high-ticket jobs in Melbourne

Is it a fit? Tap what's true

0 of 5

Tap what's true for your business.

Not a fit for service-call trades, cleaners, mowing rounds or jobs under $15k. If it won't pay for itself, I'll tell you.

What it's worth

Run it on your numbers

Three questions. It counts recovered leads only, so it's the cautious number.

Enquiries a month, the lot15
Your average job$25,000
Your margin on a job30%
~3.1
Extra jobs a year from leads you could be losing now
~$1,970
What the margin on those jobs could be worth, a month

Cushy costs $990 a month plus GST. On these numbers, recovered leads alone come to about 2x the fee.

How the maths works

Margin, not revenue, and before GST. Screening out bad site visits and following up quotes add more on top, but they're harder to pin down, so they're left out. I assume 20% of your enquiries are lost today to missed calls and slow replies, Cushy saves 35% of those, and 25% of the saved ones become jobs. Value is your margin on those jobs, not the job price. The fee is quoted before GST because a registered business claims it back. Directional, not a forecast.

What it costs

One price. One guarantee.

$990/month
plus GST

6-month minimum, then month to month. The first payment covers your first month.

  • Not happy? Your last payment back, any time
  • Every missed call and form answered, screened and booked
  • Quote follow-up at day 3, 7 and 14
  • Live in about 15 minutes of your time. No setup fee
  1. 1 · 2 minutesJoin the waitlist
  2. 2 · When a spot opensI email you
  3. 3 · About 15 minutesYou connect
  4. 4 · After a test runIt goes live

Every step of the setup → · Everything that's included, and what you don't pay for →

Questions

Common questions

It's an AI booking assistant, and it says so. Every text introduces itself as your booking assistant, so nobody thinks they're texting you. They get a reply in seconds instead of waiting until tonight, a few short questions about the job, and a time. If it isn't sure, it hands the conversation to you instead of guessing.

Yes, alongside them. Cushy answers your missed calls and website forms and puts the bookings in your Google Calendar, and you keep running your jobs in ServiceM8 or Tradify the way you do now. hipages leads come through the hipages app, so they aren't covered yet.

It takes a season to see the pattern, and most of the value comes in lumps: one big job can land in month four. After 6 months it's month to month, and you cancel by email, no phone call, no exit conversation.

If you're not happy at any point, email me. I refund your last payment in full, stop the service, and you owe nothing more, even inside the 6-month minimum. Earlier months aren't refunded.

I don't do sales calls. Everything you need to decide is on this page and in these answers. If something isn't covered, email hello@cushydigital.com and I'll reply within one business day.

An answering service answers your calls live and takes a message, but it doesn't text your website forms back in seconds. Cushy has the conversation by text, works out what the job is and where, turns away the ones you don't want, and books a call or a site visit in your calendar with the details attached. You don't ring anyone back.

More straight answers in the guides →

Stop driving to tyre-kickers.

And stop losing the ones who rang while you were on site. I'm not taking new clients right now, so join the waitlist in two minutes, or see it work first.

No sales callsMoney back on your last payment, any time
Digital

Lead response for pool builders, outdoor living and renovators in Melbourne.

Melbourne, Victoria